Privacy policy

Our commitment

At Advanced Testing Instruments Pty Ltd ACN 697 455 253, known as ‘ATI’ throughout this policy, protecting your privacy is important to us. As ATI operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we are committed to the safe handling, management and security of your personal information. Our highly trained staff are dedicated to providing you with the best possible quality service and experience. This includes the protection of your privacy.

About this policy

This Privacy Policy is intended to explain how ATI collects, uses, manages and protects your information and data. It extends to both our control and processing of your personal information in compliance with our company policies and procedures. By using our website, engaging with us (including via social media or other channels), or otherwise acquiring any product or service from us, you agree to and accept the contents of this Privacy Policy.

Why we collect information

ATI collects your personal information primarily to enable us to provide you with the specific service and assistance you require in our key service areas: servicing and calibration. Information and data collected is also required to assist us to run our business and to improve the quality of our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis.

What information we collect

The personal information collected and stored by ATI depends on your relationship with us and may be publicly or privately gathered. It may include, but is not limited to, one or more of the following: your name, occupation, company name, employer details, ABN (Australian Business Number), position, professional qualifications, memberships, addresses, contact phone numbers, contact email address, banking details and data relating to goods being serviced or calibrated.

There is no obligation for you to provide ATI with any of your personal information but if you choose not to disclose it, we may not be able to provide the quality level of assistance, goods or services that you require.

How information is collected

Personal information is collected from various sources such as direct and indirect communication with you including, but not limited to, one or more of the following: communication in person, via telephone, via email, via our website, enquiries, surveys, applications, forms, contracts, via our suppliers and or manufacturers, research, industry directories. Information about you obtained directly from you or from other sources will be kept confidential. This extends to the source being kept confidential unless otherwise agreed to by the source.

Sharing your information

For the purpose of providing you with our services, at times our authorised staff will be required to disclose your personal information or service and calibration data to our suppliers and manufacturers, our staff, contractors or service providers and IT systems administrators, to the extent reasonably necessary to fulfil our obligations to you. Sharing your information when required enables us to obtain and provide you with product and service reviews and feedback, product information, services and support, coordinate the provision of credit, processing of warranties and coordinating the installation of goods.

ATI will notify you in advance of any intent to release your personal information or data into the public domain and where practical, will not proceed to do so without your consent unless obliged by law. If our laboratories are required to release your information and data by law, we will provide you with notification of having done so.

In some circumstances we will use or disclose personal information to react to unlawful activity, breaching of terms regarding credit or otherwise, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. This includes, but is not limited to, sharing your information with organisations outside ATI such as government departments, legal authorities, professional advisers, accountants, lawyers, credit providers and debt collection agencies.

Security and stored information

ATI holds your personal information and data in either electronic or hard copy form. If you provide information to us electronically, we retain this information on our computer systems and databases which includes computer software programs and internet servers. If you provide information to us in hard copy this information is normally retained in our files and at times a copy is made to our electronic files. During calibration, servicing and testing of equipment, any information gathered including records and electronic data are held securely. Reports sent by electronic means are protected by security measures to prevent unauthorised access or alteration by third parties.

Information held is also used to fulfil our legal obligations and to ensure compliance with the standards and requirements applicable to our organisation. Reasonable steps will be taken to destroy or de-identify personal information and data when it is no longer needed for any purpose.

ATI utilises security measures and procedures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure and managed appropriately in the event of a security breach.

Security risks change over time; however, we will remain vigilant in our efforts to protect your personal information. At times links may be provided by ATI for you to access external websites. Such sites should be contacted directly to view their privacy policies. ATI disclaims any liability for other websites.

Marketing

At times ATI may send you marketing communications via email, regular mail or other promotional channels about products and services we feel may be of interest to you. You may opt out of receiving marketing communications at any time by following the opt-out instructions provided in the communication received, or by contacting us directly. You will still continue to receive transactional emails such as order confirmations and invoices.

Our website

To improve your experience on our site, we may use ‘cookies’. A cookie is a small file that our site may place on your computer or mobile device, which collects information about your browsing behaviour and preferences over time. Cookies do not access information stored on your computer or any personal information. You may reject or block cookies by selecting the appropriate settings on your browser. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we recommend that you read their privacy policies.

Accessing and updating your information

ATI encourages you to update your details so we can deliver better service to you. We aim to keep the personal information we hold about you accurate and complete. If you think our records need to be corrected or you wish to access your personal information, please contact our office. ATI will often require that requested changes be made in writing.

We will generally provide you with access to your personal information subject to some exceptions permitted by law. When making a request, please provide as much detail as you can about the particular information you seek in order to help us retrieve the information.

ATI will verify your identity before proceeding with any request you make; this includes providing us satisfactory proof of identity as determined by us. If you have authorised a third party to submit a request on your behalf, we will ask them to verify that they have your permission to act or will contact you directly to seek your permission.

ATI reserves the right to charge a fee to cover our reasonable costs of locating the information and providing it to you.

There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.

Complaints

Should you wish to lodge a complaint, you may contact ATI preferably in writing via our website or email. Contact details for you to submit a complaint are provided in this Privacy Policy.

All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated, and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.

We may ask you to submit your complaint in writing. We may discuss and share your complaint with our staff and our service providers and others as required and appropriate.

Contact ATI

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint, please contact us.

Advanced Testing Instruments Pty Ltd ABN 15 697 455 253 Unit 15, 14 Kam Close Morisset NSW 2264 Australia Ph: +61 2 8419 0949